Privacy Policy

Last updated:

1. Introduction

Tlixarenkrex ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tlixarenkrex.world and contact us or submit an order request.

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller Information

The data controller responsible for your personal data is:

  • Company Name: Tlixarenkrex
  • Address: Heathhall Industrial Estate, Heathhall, Dumfries DG1 3PH, United Kingdom
  • Email: chat@tlixarenkrex.world
  • Country: Great Britain

3. Information We Collect

3.1 Personal Data You Provide

We collect information you voluntarily provide when submitting our form or contacting us:

  • Name (first and last)
  • Email address
  • Phone number (optional)
  • Messages you send us (optional)
  • Any other information you choose to share with us

3.2 Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookie data (see our Cookie Policy)

4. Purposes of Data Processing

We process your personal data for the following purposes:

  • Handling enquiries and requests: To respond to messages and enquiries and provide customer support
  • Order requests: To review and respond to your order request and communicate with you about it
  • Website operation and security: To protect the website, prevent abuse, and maintain service availability
  • Website improvement: To understand how our website is used and improve it (where we use analytics, we will seek consent as required)
  • Legal compliance: To comply with applicable legal obligations and respond to lawful requests
  • Marketing: To send promotional communications only where you have opted in or where otherwise permitted by law

5. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Steps prior to entering a contract / contract: When you ask us to supply products or respond to an order request
  • Legitimate interests: To run, secure, and improve our website, and to communicate with you about your requests (balanced against your rights)
  • Consent: For non-essential cookies and similar technologies, and for marketing communications where we ask for opt-in
  • Legal obligation: To comply with applicable laws and respond to lawful requests

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Hosting, IT, and website service providers who assist in operating and securing our website
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal data to third parties for marketing purposes.

7. International Data Transfers

Some of our service providers may process personal data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses (as applicable).

8. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

  • Enquiries and correspondence: Kept for as long as needed to deal with your request and for a reasonable period afterwards
  • Marketing preferences: Kept until you withdraw consent or opt out
  • Website technical logs: Kept for a limited period to maintain security and troubleshoot issues

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Object to Direct Marketing: You can object at any time if we process your personal data for direct marketing

To exercise these rights, contact us at chat@tlixarenkrex.world. We will respond within one month (this can be extended in certain cases where permitted by law).

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). For more information, visit ico.org.uk.

We do not carry out automated decision-making (including profiling) that produces legal effects or similarly significant effects on you.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL/TLS encryption for data transmission
  • Access controls and authentication systems
  • Regular security assessments
  • Staff training on data protection

11. Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the data promptly.

12. Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or your local supervisory authority.

13. Changes to This Policy

We may update this Privacy Policy periodically. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy regularly.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us:

  • Email: chat@tlixarenkrex.world
  • Address: Heathhall Industrial Estate, Heathhall, Dumfries DG1 3PH, United Kingdom