Return Policy

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1. Overview

At Tlixarenkrex, we want you to be satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website tlixarenkrex.ddd.

This policy is in addition to your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Return Period

2.1 Standard Returns

You have 30 days from the date of delivery to return products for a refund. To be eligible for a return, items must be:

  • Unused and in their original condition
  • In the original packaging, including all seals intact
  • Accompanied by proof of purchase (order confirmation or receipt)

2.2 Statutory Cancellation Right

Under the Consumer Contracts Regulations 2013, if you are a consumer, you have the right to cancel your order within 14 days from the day after you receive your goods, without giving any reason. You then have a further 14 days to send the goods back.

To exercise the right to cancel, you must clearly inform us of your decision to cancel (for example, by email). You may use the model cancellation wording in section 4.1 below, but it is not mandatory.

3. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Products that have been opened or have broken seals
  • Products that have been used or partially consumed
  • Products that have been stored improperly
  • Products that are past their expiration date

This does not affect your statutory rights if goods are faulty, not as described, or not of satisfactory quality.

4. How to Initiate a Return

  1. Contact Us: Email us at chat@tlixarenkrex.world with your order number and reason for return
  2. Receive Authorization: We will review your request and provide return instructions within 2 business days
  3. Pack and Ship: Securely pack the items and ship them to the address provided
  4. Confirmation: Once received and inspected, we will process your refund

4.1 Model Cancellation Wording

If you wish to cancel under the Consumer Contracts Regulations 2013, you can email us using the wording below (adapt as needed):

"I hereby give notice that I cancel my contract of sale of the following goods: [insert order number / description]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

5. Return Shipping

5.1 Customer-Initiated Returns

For standard returns (change of mind), you are responsible for return shipping costs. We recommend using a tracked delivery service and retaining proof of postage.

5.2 Faulty or Incorrect Items

If you receive a faulty product or an incorrect item, we will cover the return shipping costs. Contact us immediately upon discovering the issue.

6. Refund Process

6.1 Processing Time

Once we receive your return (or you provide evidence that you have sent the goods back), we will process your refund within the timeframes required by law. As a guide:

  • Inspection: 3-5 business days
  • Refund Processing: typically within 14 days after we receive the goods back (or evidence of return), depending on the circumstances
  • Bank Processing: Additional 3-5 business days depending on your payment provider

6.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will arrange an alternative refund method.

6.3 Refund Amount

  • Product cost will be refunded in full
  • Where you cancel under the Consumer Contracts Regulations 2013, we will also refund the cost of standard delivery (if any). If you chose a more expensive delivery option, we will refund the cost of standard delivery only
  • Return shipping costs paid by you are non-refundable

We may make a deduction from the refund for any loss in value of the goods if the loss is the result of unnecessary handling by you (as permitted by law).

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

8. Damaged or Defective Products

8.1 Damaged During Shipping

If your order arrives damaged, please:

  • Document the damage with photographs
  • Contact us within 48 hours of delivery
  • Keep all packaging materials for inspection

8.2 Defective Products

If you believe you have received a defective product:

  • Contact us immediately with details of the defect
  • Provide photographs if possible
  • Do not dispose of the product until instructed

We will either replace the product, provide a refund, or offer an alternative solution as appropriate.

9. Your Statutory Rights

This Return Policy does not affect your statutory rights under UK law. Under the Consumer Rights Act 2015, you have rights regarding goods that are:

  • Not of satisfactory quality
  • Not fit for purpose
  • Not as described

If goods fall under these categories, you may be entitled to a refund, repair, or replacement within 30 days of purchase, or a repair or replacement after 30 days.

10. International Returns

For orders shipped outside the UK:

  • Return shipping costs are the responsibility of the customer
  • Any customs duties or fees on returned items are non-refundable
  • Please allow additional processing time for international returns

11. Contact Information

For return inquiries or to initiate a return, contact us:

  • Email: chat@tlixarenkrex.world
  • Address: Heathhall Industrial Estate, Heathhall, Dumfries DG1 3PH, United Kingdom

Please include your order number in all correspondence to help us assist you efficiently.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective upon posting to the Website. The policy applicable to your order is the version in effect at the time of purchase.