Shipping Policy

Last updated:

1. Overview

This Shipping Policy describes how Tlixarenkrex delivers orders placed on our website tlixarenkrex.ddd. We ship from the United Kingdom.

2. Delivery Areas

United Kingdom: Mainland UK (England, Scotland, Wales, Northern Ireland). Standard delivery included in our shipping options.
International: We may offer delivery to selected countries. Shipping cost and delivery times will be shown at checkout. Customs or import duties may apply and are the customer's responsibility.

3. Processing Time

Orders are processed on business days (Monday–Friday, excluding UK bank holidays). We aim to dispatch orders within 2–3 business days after order confirmation and payment clearance.

4. Delivery Times

Delivery times are estimates and run from the date of dispatch:

UK Standard: 3–5 business days
UK Express (if offered): 1–2 business days
International: Varies by destination; typically 7–14 business days. Delays at customs can extend this.

We are not responsible for delays caused by the carrier or customs. You will receive tracking information when available.

5. Shipping Costs

Shipping costs depend on delivery zone and method. The exact cost will be displayed before you complete your order. Free shipping promotions, if any, will be clearly stated on the website or at checkout.

6. Order Tracking

Once your order is dispatched, we will send you an email with tracking details (where the service supports it). You can use this to follow your delivery. If you do not receive tracking information within the expected time, please contact us at chat@tlixarenkrex.world.

7. Risk and Title

Risk of loss and title to the goods pass to you upon delivery to the carrier. We recommend ensuring someone is available to receive the delivery or that a safe place is specified where permitted.

8. Failed or Missed Delivery

If delivery fails (e.g. no one available, wrong address), the carrier may leave a notice or attempt redelivery according to their policy. Returned parcels may incur additional costs; we will contact you to arrange redelivery or a refund where appropriate. See our Return Policy for returns and refunds.

9. Contact

For shipping enquiries:

Email: chat@tlixarenkrex.world
Address: Heathhall Industrial Estate, Heathhall, Dumfries DG1 3PH, United Kingdom